Would you like to go undercover in our exclusive range of restaurants, spas and hotels?

We are continually looking for more dedicated and enthusiastic Mystery Shoppers to carry out vists to our exclusive list of hotels, restaurants, bars & spas. Some of these visits could even be a racecourse, football stadium or concert venue.

Join our growing team of Mystery Shoppers

Do you enjoy eating, drinking, shopping, exercising, relaxing, overnighting?
Are you observant, accurate, thorough, a stickler for detail?
Can you follow a brief to the letter, write clearly, logically & succinctly?

 

Then why not apply to join our growing team of Mystery Shoppers?

Become an Elite Mystery Shopper

The more experienced and dedicated our Mystery Shoppers become the more we are prepared to allocate the more involved and high-end visits.

Mystery Shopping in the UK, Europe and Worldwide

As well as continually developing our Mystery Shopper base in London, the Home Counties and most major cities throughout the UK, we also have assignments in Europe, North America and other parts of the world.
In addition to growing a bank of shoppers for destinations outside of the UK, a number of our more experienced, ‘elite’ shoppers have also been allocated visits in Amsterdam, Berlin, Barcelona, Istanbul, Hong Kong and Dubai as well as cities across North America, if they already have plans to travel there.
The number of these destinations will increase throughout the remainder of this year and 2019 – watch this space.
In the UK, we are currently looking to recruit Mystery Shoppers in:
Bath; Birmingham, Bristol; Brighton, Bury St Edmunds; Canterbury, Camberley; Cambridge, Edinburgh, Oxford, Manchester; Liverpool; Henley/Reading; Newbury; Norwich; Southampton.
We are looking for more help in Dublin too.

How it works

1. ACCEPT A VISIT

Our allocations team will then brief you on what to expect and what we shall need from you.

2. GO OUT!

Go undercover and carry out your assignment keeping your brief in mind.

3. REPORT

Log into your portal, complete and submit your report within the agreed deadline.

4. VERIFY

We’ll make contact if we have questions or need more information. The more details you give the less questions we have.

5. REIMBURSE

Your agreed expenses will be paid into your account 5-6 weeks after your visit.

What our Shoppers say

  • "I have loved being a mystery diner/shopper and I would highly recommend Service Scan. Over the last 3 years, I have reviewed everything, from restaurants and spas to hotels and racecourses, both abroad and in the UK. Working for Service Scan has opened so many doors and I have had many incredible experiences as a result of the opportunities they offer. The allocations team are very friendly, reply quickly to any queries and I have never had any issues with being reimbursed. I have tried other companies in the past, but Service Scan has surpassed all of them and their small, family-based team makes you feel valued as a shopper."

    - Adela

  • "I’ve been lucky to conduct mystery shopping visits for Service Scan for the last ten years. Over that time I have visited a range of restaurants and bars to assess the quality of the service, food, and drink. More recently, I’ve conducted visits to spas, department stores, event venues, and upmarket hotels. It’s been a great way to go to places I may not have usually gone to. My family and friends are usually queueing up to come along as my guest! It really couldn’t be easier - the Service Scan team provide a clear brief, and I use their comprehensive online system to complete my report and submit my receipt for reimbursement."

    - Charlotte

  • "We have been mystery shopping for Service Scan since 2013 and have had the opportunity to review a wide range of hotels and restaurants throughout the UK and also abroad. From new restaurant openings in Mayfair, to hotel reviews in Barcelona and Berlin, there has always been something exciting to take on. Service Scan support their shoppers every step of the way, providing a detailed brief on what aspects the client wants to be assessed for each visit, and their team are always on-hand to assist. We feel very lucky to be part of the Service Scan 'family’ and would recommend them to anyone with an eye for detail and good service."

    - Jonathan and Amanda

  • "Mystery Shopping does really exist! I am relatively new to the mystery shopping industry and although I applied to at least 25 different companies, I have to say this is the best company by far! They provided quick responses to my questions on the telephone and gave me the support I needed to be successful. I look forward to getting more assignments in the near future."

    - Jane

Are you in the hospitality sector looking for first-class Mystery Shopping and Training?

Visit Service Scan Evaluation & Training website